[Hongkong] Recruitment Day - Cathay Pacific

Are you passionate about providing great customer service? Find out more about how you can join the Cathay Pacific team by registering for our customer service Recruitment Day on 19 August 2017 at Cathay Pacific City.
Why come to our Recruitment Day?
  • You’ll be able to complete the whole selection process in one day
  • You’ll get the chance to attend a Career Talk to learn more about the roles of Customer Services Officers and Customer Contact Specialists
  • Throughout the day, applicants will have the chance to interact with our Recruitment Ambassadors from the HKIA Airports Team and the Global Contact Centre – people that are already doing the job – and they will share their own experiences with candidates to give them a better understanding of what is involved in the roles
  • Successful applicants will be able to join us and start training at the earliest opportunity
What will you get?
You’ll receive extensive training with professional knowledge, individual coaching, mentoring and support from experienced colleagues to help you succeed in providing excellent customer service and a memorable travel experience for our passengers. You’ll also work shifts which not only gives you the flexibility to manage your schedule but also the time to enjoy our benefits of employee travel around the world with your friends and family.
Who are we looking for?
We are looking for individuals who enjoy interacting with people from different cultures, like to handle challenging situations, strive for personal growth and career advancement and most importantly, don’t want a boring job!
If this excites you, we invite you to join our Cathay Pacific Customer Service team.
            1. Customer Services Officer
  • Deliver a professional check-in service at the airport, Hong Kong or Kowloon Airport Express Line (AEL) stations and designated check-in locations
  • Meet, greet and assist passengers at boarding gates, on arrival, during transit and at lounges
            2. Customer Contact Specialist 
  • Recommend travel products, fares and services and provide after sales support
  • Assist customers to reserve and adjust flight booking transactions
  • Guide customers to use our website - cathaypacific.com
  • Respond to feedback and general enquiries by phone, email or from the website, 24 hours a day, 7 days a week
  • Permanent Hong Kong resident
  • HKDSE/ HKCEE (Level 2 or equivalent) in 5 NSS subjects including English, or above
  • Excellent command of spoken English and Cantonese (Conversational Putonghua is an advantage)
  • A passion for customer service
  • Flexibility to work shifts (includes overnight and weekend)
  • Outgoing personality and previous experience in the service industry is preferable
Benefits and Perks
  • Concessionary travel for yourself and nominees
  • Comprehensive training program
  • Roster based on a 5-day working week with various shift patterns (including weekends and public holidays)
  • Various shift related allowances
  • Medical and life insurance
Application deadline: 11 August 2017
Due to limited available slots, only shortlisted candidates will be invited to attend the open day on 19 August 2017. Unfortunately we can’t accept walk-ins on the day.