[Jakarta] Various Positions for Head Office - Indonesia AirAsia

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Here at Air Asia, you can. We’re a diverse and inclusive group who believes in unleashing your full potential and making Allstars thrive in their careers. Let us know what you want and we can make your dreams come true.


Job Description
- Resolve all customer inquiries and complaints in a timely and effective manner whilst uploading the company's image using the CSM.
- Escalate complaints to respective departments to improve business process.
- Able to handle other channels like customer organizations, ministries, and social media.
- Continuously strives to develop and maintain guest rapport and manage individual performance and able to generate own performance report.


Job Description
  • Responsible to operational vehicle and transportation, also providing airport pass permit
  • Assist, collect, record, control and monitoring all operational vehicle, taxi voucher, office supplies, postal courier, airport pass and permits
  • To assist in taxi voucher SOP socialization to Allstars and act as a champion while representing COA
  • To assist in non-shuttle fleet SOP socialization to Allstars
  • To manage and update data of non-shuttle fleets usage log book and fuel consumption
  • To control and manage petty cash for shuttle and non-shuttle operational cost and ensuring transparancy and accountability of petty cash usage every month
  • To receive taxi voucher request and arrange the distribution to Allstars
  • To record and recap taxi voucher usage
  • To record and distribute Air Waybill of postal courier service for Allstars, and liaise with Tiki, JNE and etc for data consolidation
  • To receive office supplies request and arrange the distribution to Allstars
  • To record and recap office supplies usage data for analysis purpose
  • To record and control all payment process from vendor that on COA control to finance dept.
  • To record/tagging, monitoring and control all IAA asset
  • Conduct periodical phisical check asset in all Hub and Station


Job Description
  • Develop annual plan and budget developments for sub-department to align with department-wide’s strategy including ensue budget adherence to the approved budget
  • Lead SOPs development and amendment to ensure all SOPs align with business objective and regulatory requirement
  • Track operating progress and result against annual plan and KPIs to ensure targets are met; develop action plans as needed
  • Lead the identification of innovation and continuous improvement initiatives


Job Description
  • Check and monitor all desktops and  printers used in AirAsia Indonesia in order to ensure desktop and printer are inline with the approved standard procedures
  • Monitor all desktops and printers maintenance cost in order to ensure the maintenance costs used are the most effective and efficient one
  • Develop Standard Operating Procedures related to the usage of desktops and printers used in AirAsia Indonesia
  • Monitor the stocks of desktop and printers used in AirAsia Indonesia